P.O. Box 701434 Dallas, TX 75370 P: (469) 554-3539 Email: latashasteedcarey@gmail.com

 

SUMMARY

 

Payroll, Billing, Customer Service, and professional Administrative Support, with experience in various industries to include medical, ground transportation, tax advisory consulting, and telecommunications.  Experience with full-cycle multi-state and union payroll processing, records management, customer service and client care. 

 

Ø       6+ years Payroll Accountant/Accounting/HR

Ø       17 years Customer Service

Ø       8+ years Billing Service Administration

Ø       5+ years Administrative Support

 

PROFESSIONAL EXPERIENCE

 

EAGLE HOSPITAL PHYSICIANS                          October 2013- Present

Eagle Hospital Physicians is a leader in inpatient medical care.  With over 300 doctors, Eagle provides the highest quality care at hospitals across the country.

Payroll Accountant/Analyst/Benefits Coordinator

·   Gather physician payroll compensation sheets and admin timesheets – review and prepare for entry to ADP

·   Enter payroll information in ADP – new employees, changes, pay rates, time worked, benefits, deductions etc.

·   Review payroll runs for accuracy and mail paychecks/deposit advices

·   Respond to questions from Practice Coordinators , physicians and other regarding payroll issues

·   Maintain Shift Summary of individual physician time worked and advise Medical Director of any deficiencies

·   Reconcile Cash Clearing account monthly for assigned practice locations

·   Backup Accounts Payable specifically including Locums invoices

·   Backup Cash Receipts function particularly on heavy mail days and in the absence of the Jr Accountant

·   Contract Interpretation

·   Enter monthly Accounts Receivable aging balances by location for Allowance for Doubtful Accounts calculation

·   Update and maintain employee files regarding the tracking of raises and assist Payroll Coordinator with benefit deductions or additions in company payroll system

·   Administers various employee benefit programs, such as group insurance, life, medical and dental, accident and disability, insurance, pensions, investments, and savings; and health maintenance organizations

·   Coordinates human resources procedures to initiate benefits such as profit sharing, disability insurance, medical and life insurance.

·   Prepare and maintain employee files, assuring accuracy, compliance and confidentially. i.e.: unemployment claims, verifications, I9 status and State regulations.

·   Update Payroll Cash Summary Report

·   Update Labor Distribution Report

·   Update General Ledger Report

 

Tax Masterz, Cedar Hill, TX         January 2013- June 2013

Tax preparation services, Insurance, financial advising, energy provider, immigration & naturalization consultants.

Administrative Assistant/Receptionist

•     Provided efficient & professional administrative/office support to the CEO of the company

·   Panned and scheduled meetings, responded to various inquiries both external and internal, managed communication via email, phone calls, etc

·   Organized & accurately maintained filling systems of confidential tax information

·   Coordinated activities with other executives to ensure timely completion

·   Reviewed, analyzed and reported periodic expenditures

COACH AMERICA, Dallas, TX                                                                               June 2010 – Sept 2012

The largest tour and charter bus operator and the second largest motorcoach service provider in the U.S, providing services including motorcoach charters, tours and sightseeing, commuter transportation, airport and casino shuttles, rail crew transportation, and contract services for municipalities and corporations.  Coach operates over 3,000 vehicles including over 1,600 motorcoaches primarily under the Coach America, CUSA, Coach USA, American Coach Lines and Gray Line brands. 

Payroll Team Lead                                                                                                                 

·   Process multi-state payroll for Transportation Company to include set up of new hires, terminations, status changes, tax changes, deductions, direct deposits, timecards, rate changes, retroactive adjustments, special pays, etc. 

·   Audit, review, and reconcile payroll and post-payroll reports to ensure accurate processing of payments.  Analyze discrepancies take corrective action as needed. 

·   Research time card entries vs. transportation management/dispatch system.

·   Assist employees with questions concerning earnings statements, over-payments, and other pay questions. 

·   Effectively handle calls from 450+ employees in 8 states (New York, Minnesota, North Dakota, South Dakota, Wyoming, Illinois, Idaho and Washington) in a high-volume payroll department requiring quick turnarounds, accurate processing, and professional and courteous customer service.

·   Assist the Payroll Manager in new hire activities such as reviewing resumes and assist or conducting interviews. 

·   Conduct training to ensure team members are cross trained. 

·   Execute various special projects for human resources, benefits, accounting, and payroll. 

 

Results & Accomplishments

Ø       Payroll Process Improvements.  In conjunction with taking on additional payroll processing and a new system implementation, business process improvements by the team reduced manual check processing by over 75%, reduced incoming call complaints by 85%, and reduced FedEx costs by more than 67% over 18 months.

Ø       System Implementation.  Participated in implementation of Payclock gross payroll calculation system which facilitated consolidation of payroll processing, integrated with dispatch, reporting, and payroll systems.  Provided business rules specific to the employee groups I was responsible for to IT consultants. 

 

 

LAKESHORE STAFFING (ERNST & YOUNG, LLP), Dallas, TX                    July 2008 – February 2010

Lakeshore Staffing was a contract staffing company in University Park, TX that placed me at E&Y.  Ernst & Young is a global leader in assurance, tax, transaction, and advisory services with over 150,000 employees worldwide.

   Outbound Client Servicing Associate (Contract)                                                                         

·   Successfully handled 10 client accounts to assist in obtaining IRS tax documents. 

·   Conducted over 70 outbound calls and an average of 15 inbound calls per day. 

·   Communicated to clients about missing employee documents needed to process tax credits.

 

 

AT&T (Formerly SBC COMMUNICATIONS INC.), Dallas, TX                 November 2000- October 2007

In 1876, Alexander Graham Bell invented the telephone; that was the foundation of the company that would become AT&T.  In 2005, SBC Communications Inc. acquired AT&T Corp, creating the new AT&T, the largest communications holding company in the world by revenue.

   Billing Service Representative (Team Lead), Billing & Claims and Finance Operations Departments (5 years)

·   Kept abreast of all billing systems (CABS and CRIS) to work claims and stayed knowledgeable of customer contracts, UNE P, UNE L, LWC, DSL, and interconnection. 

·   Followed directives through to completion in an environment with aggressive deadlines. 

·   Attended and conducted customer conference calls. 

·   Assisted service representatives with questions arising from daily business. 

·   Worked re-disputed billing claims to ensure they were complete and accurate. 

·   Monitored daily workloads and redistributed work as appropriate. 

·   Coordinated with internal teams, external teams, and management to resolve customer and billing issues. 

·   Identified opportunities for improvement and solutions to ensure billing errors were fixed going forward. 

·   Participated in special projects as requested by management.

 

Billing Service Representative, Finance Operations Department                                                     (2 years)

·   Assisted with daily, monthly, and quarterly reports.  Maintained 2,400 spreadsheets of customer accounts on a daily basis.  Gathered data to assist with projects for lawsuits and settlements.  

 

 

EDUCATION

 

Bachelor of Science in Accounting  Jan 2015 – Current

(Currently working towards Degree- 50% complete)

 

Paralegal Studies EVEREST UNIVERSITY ONLINE        Aug 2013 – Jan 2015

Associate’s Degree in Paralegal                                                

 

High School Diploma / CEDAR HILL HIGH SCHOOL, Cedar Hill, TX                                     

 

ADDITIONAL INFORMATION

 

Software tools include: ADP, Ceridian, Paylocity, Peachtree, Principal, AMION (Scheduling System) Microsoft Excel (formulas, pivot tables, etc), Microsoft Outlook, Microsoft Office, Microsoft Word, Microsoft Access, PowerPoint, McLeod Loadmaster (fleet and dispatch management), Payclock (timecard/gross pay calculation)